Request, Cancel, Change or Check an Appointment
Non-urgent advice: How to Request an Appointment
The A-Z list below provides information on how best to access help for some common medical problems. This includes useful phone numbers, websites and self-referral links.
Many conditions may not require an appointment with us, so please have a look at the advice before contacting the practice.
If you do require an appointment, all appointment requests* are now processed via an online system which is open from 6am to 6pm, Monday to Friday (except bank holidays). Please follow the links at the bottom of the page, and then select the name of the surgery you are registered with.
*If you require an appointment with our nursing, blood testing or vaccination teams, please call Reception on 01425 201111.
Note: The online system can also be used for admin requests, such as sick/fit notes, updating personal details and travel vaccination queries.
ADHD / Autism (Adults)
Who Do I See? GP
Advice: You will need to complete a Rapid Health request to arrange a routine appointment with your GP. To obtain a formal diagnosis a referral to a specialist is needed, which will need to be completed by your GP. It is helpful if you can make a list of your symptoms and complete the AQ10 and Self Report Questionnaire to bring to your appointment.
Right to Choose: Some patients/parents choose to use the ‘Right to Choose’ scheme in order to obtain an earlier assessment than may be offered on the NHS. Right to Choose providers are usually private companies that have been given an NHS contract by commissioners. Please see this webpage that explains the process. You will need to choose your desired service and obtain the right referral forms etc, the surgery does not have the capacity to do this on your behalf.
How to request an autism assessment
Please be aware that for us to prescribe any recommended medication for ADHD, we need to have a ‘shared care agreement’ document in place. On patient safety grounds, we will only accept a shared care agreement with providers who have an NHS contract (on the Right to Choose list). Please bear this in mind when considering your options. Medication can still be obtained through the provider directly or privately but this may incur additional costs.
ADHD / Autism (Children)
Who Do I See? School Teacher or SENCO / Self-Refer
Advice: For school aged children, schools are best placed to advise and support and they can make any necessary referrals for assessment, GP input is not required. As a parent, you can also self-refer without the need for GP or school input.
ADHD in children and young people - NHS
Signs of autism in children - NHS
Right to Choose: Some patients/parents choose to use the ‘Right to Choose’ scheme in order to obtain an earlier assessment than may be offered on the NHS. Right to Choose providers are usually private companies that have been given an NHS contract by commissioners. Please see this webpage that explains the process. You will need to choose your desired service and obtain the right referral forms etc, the surgery does not have the capacity to do this on your behalf.
How to request an autism assessment
Please be aware that for us to prescribe any recommended medication for ADHD, we need to have a ‘shared care agreement’ document in place. On patient safety grounds, we will only accept a shared care agreement with providers who have an NHS contract (on the Right to Choose list) . Please bear this in mind when considering your options. Medication can still be obtained through the provider directly or privately but this may incur additional costs.
Annual Reviews
Who Do I See? Practice Nurse / GP
Advice: If you have a long-term condition that requires an annual review, such as asthma, diabetes or COPD, you will be invited in for your review in or around your month of birth. To book these appointments, once you’ve received your invite, please contact Reception on 01425 201111.
Athletes Foot
Who Do I See? Self-Care / Pharmacy
Advice: Athlete’s foot is a common skin infection caused by overgrowth of fungus that lives on our skin. Treatment with a simple antifungal cream usually works well and is available from the chemist without the need for a prescription.
Athlete’s foot – NHS (www.nhs.uk)
Athlete’s Foot | Symptoms, Treatment and Medication | How to avoid | Patient
Cervical Screening (Smear Test)
Who do I see? Practice Nurse
Advice: Once you are invited, please call Reception on 01425 201111 to book an appointment with one of our skilled Practice Nurses. This should be on a day that you are not bleeding or on your period.
Cervical screening is very important and helps to pick up any potential problems at an early stage so please make sure you come along for your appointment when you are called.
Smears are not able to be offered unless you have an appointment letter or are overdue your test. If you have any symptoms or concerns and feel you may need an examination, please complete a Rapid Health form to arrange an appointment with a GP.
Cervical screening (smear test) | Jo's Cervical Cancer Trust
Chicken Pox
Who do I see? Self-Care / Pharmacy
Advice: Chickenpox is a common infection that spreads easily and mostly affects children. You can catch chicken pox from others that have it, or from someone who has shingles (though you cannot catch shingles from someone who has chicken pox).
It usually gets better on its own after 1 to 2 weeks without needing to see a GP. A Pharmacist will be able to advise on over-the-counter medications to relieve symptoms.
Contraception
Who do I see? Pharmacy / GP / Sexual Health Clinic
Advice: If you require emergency contraception (the morning after pill), please visit your local Pharmacy as soon as you can.
Find emergency contraception - NHS
If you would like to start taking the oral contraceptive pill, this can be obtained free of charge from your local Pharmacy. If you would like to discuss other forms of contraception, please complete a Rapid Health form to arrange an appointment with your GP. Alternatively, you can contact Lets Talk About It on 0300 300 2016.
If you are already taking the oral contraceptive pill and need a repeat prescription, please request this via the NHS App, SystmOnline or by selecting the ‘Questions and admin’ option on Rapid Health. You do not need to book an appointment, but our Prescriptions Team may contact you if you are due for a review.
Cystitis
Who do I see? Self-Care / Pharmacy
Advice: A Pharmacist can often help with simple or mild cases of cystitis. They can advise on how to treat your symptoms at home and recommend over-the-counter medications. If your symptoms have not improved after 3 days, you should complete a Rapid Health form to arrange an appointment with an Advanced Nurse Practitioner (ANP) or GP.
Dental Problems
Who do I see? Dentist
Advice: Please book an appointment with your dentist or find a dentist near you:
NHS 111 can advise on an emergency dentist if needed or use The Hampshire Dental Helpline Telephone Number: 0845 050 8345 – 8am to 9.30pm every day
Please Note: Our team are not qualified or insured to be able to help with dental problems and you will be re directed, as all dental problems should always be seen by a dentist. This includes pain relief requests and antibiotic prescriptions, your dentist is able to prescribe for you.
Sometimes we are asked to advise on medications for dental problems or ahead of dental procedures. As above, this should be all be dealt with by the dentist.
Earache (Adults)
Who do I see? Self-Care / Pharmacy
Advice: Earache is common, can have various causes and often get better on their own within 3 days. A Pharmacist will be able to advise on over-the-counter medications or pain relief, but if it is not settling or you have any concerning symptoms, please complete a Rapid Health form to arrange an appointment with an Advanced Nurse Practitioner (ANP) or GP.
Earache (Children 1-17 years)
Who do I see? Pharmacy
Advice: Earache in children is extremely common, it can have various causes and usually does not require antibiotics. A pharmacist will be able to assess, advise over the counter medications, or provide a prescription if it is needed.
Earache :: Healthier Together (what0-18.nhs.uk)
Eye Problems
Who do I see? Minor Eye Conditions Service or Eye Emergency Department
Advice: For minor eye conditions, such as irritation / inflammation / dry eyes, you should contact the Minor Eye Conditions Service which is provided by some local Opticians. They can often see patients the same or next day.
Minor Eye Conditions Service (MECS) covers minor eye problems
For urgent eye conditions, such as severe trauma / sudden loss of vision / chemical injury, you need to visit the Eye Emergency Department at either Southampton General Hospital or Royal Bournemouth Hospital.
Fungal Nails
Who do I see? Self-Care / Pharmacy
Advice: You may have a fungal nail infection if your nail is brittle, discoloured or thicker than usual. These types of infections are not serious, but they can take a long time to treat. A Pharmacist will be able to advise on treatment that is available without a prescription.
Hayfever
Who do I see? Self-Care / Pharmacy
Advice: Almost all hay fever medications are now available from the pharmacy without needing to see the GP. This includes oral antihistamines such as Fexofenadine, Cetirizine and Loratadine, steroid nasal sprays and antihistamine eye drops. You can take steps to reduce your symptoms by:
- Avoiding walking in grassy, open spaces, particularly during the early morning, early evening, and during mowing, when the pollen count is high
- Avoiding drying washing outdoors when the pollen count is high
- Keeping windows shut in cars and buildings
- Planning holidays to avoid the pollen season, where possible
- Showering or washing hair following high pollen exposures
If your symptoms do not respond to over-the-counter medications, please complete a Rapid Health form to arrange an appointment with an ANP or GP.
Please be aware we do not provide steroid injections for hay fever as this is not recommended practice. Short courses of oral steroid medication are recommended only for severe, uncontrolled symptoms that are significantly affecting quality of life.
Hay Fever and Allergic Rhinitis | Allergy UK | National Charity
Headlice
Who do I see? Self-Care / Pharmacy
Advice: Headlice can be treated at home without the need to contact your GP surgery. You can purchase medicated lotions and sprays, but thorough combing can be equally effective. It is important to check everyone you live with, or have close contact with.
Impetigo
Who do I see? Pharmacy
Advice: Impetigo is a skin infection that's very contagious but not usually serious. Anyone can get it, but it's more common in young children. With treatment, impetigo often gets better in a few days. A pharmacist will be able to assess, advise over the counter medications, or provide a prescription if it is needed.
Insect bites
Who do I see? Self-Care / Pharmacy
Advice: Most bites and stings will get better within a few days. A Pharmacist can help with antihistamine medication and medicated creams to relieve symptoms. If you are concerned about signs of infection, a Pharmacist will be able to assess and provide antibiotics if they are required.
If you are showing signs of a severe allergic reaction seek medical assistance immediately.
Mental Health
Who do I see? Self-Refer / School / GP
Advice: If you are experiencing symptoms of anxiety or low mood you can self-refer to Talking Therapies Hampshire who offer a range of support for patients aged 16 and over.
If you are under 16, there are a range of Mental Health services and support available via your school.
If are experiencing severe symptoms or need to discuss your ongoing mental health needs, please complete a Rapid Health form to request an appointment with your GP.
NHS Talking Therapies Hampshire, your local psychological therapy service
Minor Injuries
Who do I see? Lymington Urgent Treatment Centre
Advice: The Urgent Treatment Centre can treat a range of minor injuries such as burns / cuts and grazes / sprains / fractures / animal bites.
They are open 8:00am-9:00pm, 7 days a week.
Pregnancy / Maternity Services
Who do I see? Self-Refer / Midwifery Services
Advice: For new pregnancies, there is usually no need to see your GP. You can self-refer to the local Maternity Services who will allocate you a Midwife and inform the Practice.
Refer yourself for NHS pregnancy care - NHS
For concerns relating to your pregnancy, you should contact your Midwife or use the Healthier Together App.
If you are newly pregnant and would like to discuss your options, you can contact the British Pregnancy Advisory Service.
Shingles
Who do I see? Pharmacy
Advice: Shingles is a common infection that can cause a painful rash. Treatment will depend on how severe your symptoms are and whether you have any other risk factors. Treatment is most effective if started within 3 days of the rash appearing, so you should see a Pharmacist as soon as you can.
If you are:
- Under 18 years old
- Pregnant
- Have the rash near your eyes or nose
- Severely immunocompromised
You should complete a Rapid Health form to arrange an appointment with an Advanced Nurse Practitioner (ANP) or GP.
Sick Note / Fit Note
Who do I see? Administrative request
Advice: If you require a sick note or fit note (also known as a Med3 certificate) please complete a ‘Questions and admin’ request via Rapid Health.
This includes ongoing sick notes, recovery from surgery, or if you have been seen regarding your symptoms and are unable to return to work after the self-certifying period. You will be able to provide the details and dates that you require and this will be passed to your GP for action.
Even if you require a new sick note, you may not need to see the GP. Please always select ‘Yes, I need to extend sick/fit note for a sickness the practice knows about’, give as much details as possible on the form and we will contact you if an appointment is required.
You should only select no, and complete a medical request, if you feel you require medical assistance or treatment for your symptoms.
Please note that you are able to self-certify for the first 7 days of any sickness related absence, and we are not able to provide a sick note for this period.
Sinusitis
Who do I see? Self-Care / Pharmacy
Advice: Sinusitis is common and often takes 2-3 weeks to fully clear. It is usually caused by a virus and therefore antibiotics are not often recommended. If you have sinusitis symptoms, a Pharmacist will be able to assess, provide over-the-counter medicines to help with pain relief, and give antibiotics if they are required.
Smoking Advice
Who do I see? Smokefree Hampshire
Advice: Stopping smoking isn’t easy, but giving up will greatly improve your own health as well as the health of your friends and family.
You can self-refer to this service by texting QUIT to 66777 or calling 01264 563039
Sore Throat
Who do I see? Self-Care / Pharmacy
Advice: Sore throats are very common and usually nothing to worry about. Often there is no need for antibiotics and your symptoms get better by themselves within a week. A Pharmacist is able to assess, provide over-the-counter medicines to help with pain relief, and give antibiotics if they are required.
For children under 5 years, if you are concerned that the symptoms are not improving and may require antibiotics, you will need to complete a Rapid Health form to arrange an appointment with an Advanced Nurse Practitioner (ANP) or GP.
Urine infection (Female aged 16-64 years)
Who do I see? Pharmacy
Advice: Urinary tract infections (UTIs) affect your urinary tract, including your bladder (cystitis), urethra (urethritis) or kidneys (kidney infection). UTIs may be treated with antibiotics, but they're not always needed. A Pharmacist can offer self-help advice to manage symptoms, and will be able to provide antibiotics if they are required.
If you are:
- Under 16 years old
- Pregnant
- Male
- Your symptoms do not improve after 2 days or return after treatment
- Experiencing reoccurring UTIs
You should complete a Rapid Health form to arrange an appointment with an Advanced Nurse Practitioner (ANP) or GP.
Vasectomy
Who do I see? Self-Refer
Advice: If you are considering a vasectomy, you can self-refer to the service provided by Mid Hampshire Healthcare (MHH). There is no need for a GP appointment, as they will offer a consultation to discuss the procedure and answer any questions that you might have.
Warts & Verrucas
Who do I see? Self-Care / Pharmacy
Advice: Warts and verrucas are small lumps on the skin that most people have at some point in their life. They usually go away on their own but may take months or even years. A Pharmacist will be able to recommend some over-the-counter treatments, or there are ways you can treat these at home.
Weight Loss
Who do I see? Online Resources / Self-refer / Specialist Referral
Advice: NHS weight loss services are split into tiers:
Tier 1 – The first step is to make use of free, accessible support and information to start your weight loss journey. Things like weight loss apps, advice from a pharmacist, NHS online support pages etc.
Lose weight - Better Health - NHS
Tier 2 – The next step is to use local community weight management services. You can self-refer and if you are eligible, will receive free sessions for a fixed period.
Slimming World Sign Up - Gloji Hampshire
If you have completed Tier 1 and 2, you may be eligible for referral to Tier 3 and 4, these require a referral by your GP.
There is currently no NHS service set up to provide Mounjaro weight loss injections in Hampshire & the Isle of Wight. The ICB are working to set up services quickly however this will not be available locally until later this year (Autumn), and at that point only for a small group of eligible patients.
Worms
Who do I see? Pharmacy
Advice: Threadworms (pinworms) are tiny worms in your poo. They're common in children and spread easily. A Pharmacist can advise on over-the-counter medication to treat you and your family
For patients who are under 2 years old, pregnant or breastfeeding – you will need to complete a Rapid Health form to arrange treatment from a GP.
Page created: 22 December 2023