We are looking for a part time Clinical Administrator/Medical Receptionist to work in our Barton site. We can offer a friendly and welcoming work environment & benefits package. This a temporary position to cover maternity leave for approximately one year, but with the potential for a future permanent position within Coastal Medical Partnership.

Main duties of the job:

The job involves sorting incoming patient correspondence in preparation for review.

Access all letters received electronically / via post and action as appropriate.

To review all incoming patient correspondence and read code relevant clinical information onto the Practices patient information system (SystmOne).

Identify and refer any clinical actions to the GP.

Booking, amending, cancelling patient appointments

Answering incoming telephone calls, ensuring calls are dealt with accordingly.

Checking patients in to their appointments and dealing with any queries that patients may have.

To express your interest, please contact Louise Hancock - Operations Manager - by e mail at louise.hancock4@nhs.net

Thank you

***UPDATE 11.15am*

Our phone lines are now working. There was a fault with Christchurch Telephone Exchange. Please be kind to our staff answering the telephones. They are aware there has been a fault and that you will have had difficulty contacting us this morning. Therefore, it would be helpful if you could state the nature of your query in a succinct manner so we can clear the queue of calls as quickly as possible .

Thank you for your understanding and patience, it's much appreciated.

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08:00

Good morning, we are very sorry to report we have a problem with our phone lines. The engineers are trying to resolve the situation as fast as we can and apologise for any inconvenience caused.

We will report any updates here.

Thank you for your patience.

Thursday 27th May 2021

Coastal Medical Partnership are aware of the concerns raised nationally and locally, surrounding both whether GP surgeries have ‘opened up’ since the easing of lockdown restrictions, and about the ability to get through to their practice and book appointments.

Contrary to what some sections of social media portrays, and unlike many parts of the health system, our surgeries have remained open each and every single day throughout the pandemic, including some bank holidays and weekends, fully staffed, and working harder than ever. In the 12 months to 30^th April 2021, we carried out 179,843 appointments across The Arnewood practice, New Milton Health Centre, Barton Surgery and Webb-Peploe surgery, without including our COVID vaccination clinics. This is for a patient population of 34,000. This equates to 3,459 appointments per week, or 692 appointments per working day. To compare this to other services, in April 2021 Southampton A&E had 10,663 recorded attendances, whereas we provided 23,553 appointments in the same month, or 1177 per working day.

In addition to the ‘day to day demands’ placed upon us, we have dealt with:

-providing tens of thousands of covid vaccination appointments, and a very high level of telephone queries or enquires about this service

-continuing to deal with covid patients, queries on covid, or those living with the long-term effects of covid

-facing the demands of meeting the needs of those who understandably chose to stay away over the last 12 months but who now feel they need to see a GP

-dealing with e-consults, patient queries, prescriptions, and all the other areas involved in caring for our patients

Despite having a separate covid booking line, and encouraging the use of e-consults, the phonelines are incredibly busy due to these reasons. We are sorry if this is causing frustration but the reception team are doing all they can to support you as quickly as possible. Our people are our most valuable asset, and any rudeness or aggression towards them is unfair, unacceptable, and will not be tolerated.

Moving forward, despite having around 30 GPs, 17 Nurses and 8 Health care Assistants in our sites, backed up by a large team of receptionists and admin staff, there are often more appropriate clinicians for our patients to see than a nurse or GP. During the last 12 months, we have been busy expanding our workforce to include a frailty team, an expanded pharmacy team, First Contact Physios for joint or bone pain presentations, and a Primary Care Mental Health Team for patients to see MH professionals to try and cope with the increasing demands placed upon us.

Although the last 12 months have been exhausting for the whole team at Coastal, we continue to strive to provide the best care possible within our community.

Monday 1st March 2021

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Coastal Medical Practice in the last financial year was £71,729 before tax and National Insurance. This is for 5 full time GPs and 27 part time GPs who worked in the practice for more than six months.