Help With Transport

Non-Emergency Patient Transport is available to eligible patients who are unable to use public or other transport due to their medical condition attending hospital outpatient clinics, being admitted to or discharged from hospital wards or needing life-saving treatments such as radiotherapy, chemotherapy or renal dialysis or DVT treatment. Eligibility is strictly enforced to safeguard the service for the most vulnerable patients. To make a journey request please telephone 0300 123 9833 (Monday to Friday 9a.m - 5p.m) where you will be guided through a series of questions to determine eligibility..

Voluntary Care Groups provide volunteer drivers to take people to their medical or similar appointments when they are unable to access any other form of transport or are not eligible for non-emergency patient transport (see above.) Please see below for a 'Care Group' that operates in your area:

Help With Transport

Neighbourcare New Milton - Currently, there is no website                                                                     

Call 01425 611662 between 9.30a.m and 12.00p.m Monday to Friday                                       

Covers New Milton, Ashley, Barton-on-Sea and Bashley

Hordle Voluntary Care Group - Website                                       

Call 0845 388 9063 between 9a.m and 5p.m Monday to Friday                                                                   

Covers Tiptoe, Everton and Hordle

Lymington Care Group - Website                                                             

Call 01590 679187 between 10.00 a.m and 1.00p.m Monday to Friday                                                       

Covers Lymington

All transport will carry a charge - prices will vary but 50p per mile is an indicator. Please contact the Care Group covering your area for availability and a quote.

Alternative Bus Transport

There are several options for people who are unable to use public transport.


All Cango buses have easy-access, low floor doors, are wheelchair accessible and can pick up people who have mobility problems near to their homes. Cango bus services operate between New Milton, Sway and Lymington in the New Forest. 

The Cango bus services in the New Forest have ‘timed’ and ‘bookable’ stopping points where you can get on. It is possible to catch the bus at the timed stopping points without pre-booking - but only if you are travelling to another timed stop.

Concessionary passes are accepted for free travel.

Please click here for Cango Bus Website or call 01983 716956 Monday-Friday 7am - 9am and request your journey. If you require transport on a Saturday, you must book on the Friday before travelling.

Call and Go 

Call & Go is a bookable bus service for anyone who meets the following criteria:

  • Live more than 400 metres from an available bus stop.
  • Do not have access to a car when required and there is no bus service running when you need to travel.
  • Be disabled or have a mobility or sensory impairment which makes using buses difficult.

You need to register to use the service and phone to book your journey. Bookings are allocated on a first come first served basis. Fares are similar to normal bus fares. The minibus will collect you from a mutually agreeable point (or from your door if you are mobility impaired) and take you to your required destination.

Call & Go minibuses are specially adapted with handrails and low steps to help passengers. Each vehicle is equipped with a lift or ramp to assist wheelchair and walking frame users and people carrying children in.

 Please click here for Call and Go Website or call 01425 461751 Monday to Friday 9a.m - 12p.m